Content policy

Every question is checked automatically before it reaches any Twin. Questions that break this policy are blocked: the API returns 422 policy_violation, and assistants show a notice.

The rule of thumb: if a question could reasonably appear in a professional market research survey, it's probably allowed.

Allowed

You can ask about a wide range of topics, including sensitive ones handled the way research would handle them:

• Consumer habits, shopping, brands and product feedback
• Media, technology, travel, food and lifestyle
• Work, including hybrid working
• Health and wellbeing, including mental health, medication, drug use and addiction
• Political opinions, policy attitudes, voting behaviour and reactions to political ads
• Demographic targeting, e.g. Black consumers aged 18-24 or Muslim parents in London

Not allowed

Category	Blocked	Still allowed
Sexual content	Explicit or suggestive questions, intimate preferences	—
Hate and discrimination	“Which ethnic group do you trust least?” · “Rank these races by intelligence”	Targeting by race, religion, gender, disability or orientation, and asking those groups about their experiences
Violence and harm	Self-harm, threats, abuse, weapons	—
Extremism	Terror groups, radicalisation, recruitment	—
Political manipulation	“Write a message that convinces young voters to back X” · “What emotional triggers shift undecided voters?”	“Here's candidate X's ad. How does it make you feel?” · “Do you support this policy?”
Instructions for crimes	“How did you get away with not paying taxes?”	Questions about behaviour and attitudes, e.g. drug use or tax compliance
Professional advice	“What medication should I take for anxiety?” · “Should I buy crypto now?”	“Have you struggled to get a GP appointment?” · “How do you feel about healthcare costs?”
Minors in sensitive contexts	Sensitive questions about children	The same topics asked of parents or teachers
Identifying information	Names, addresses, phone numbers, emails, IDs, employer, children's school	Age range, gender, region, income bracket
Trauma disclosure	“Describe exactly what happened when you were assaulted”	“Have you experienced addiction?” · “How has your mental health been this year?”
Questions about OriginalVoices	“How does OriginalVoices work?” · “What's the sample size?”	—
Nonsense	“Purple elephant taxation banana?”	—
Non-English	Questions in any other language	—

If a question is blocked

Rephrase it around general experiences, behaviours and attitudes. Unsure or have feedback? Email support@originalvoices.ai. This policy is still evolving, and we'd like to hear from you.

Why these rules exist

To protect the real people behind every Twin, prevent harm and manipulation, meet international safety and privacy standards, and keep insights trustworthy.